The Royal Sonesta San Juan Hotel Carolina, Carolina - Reviews, Room Options & Prices 2025

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About the Hotel

5961 Isla Verde Avenue, Carolina, Puerto Rico, 00979

The Royal Sonesta San Juan, a four-pearl beachfront resort in Isla Verde, features 24000 square feet of event space, a full-service spa, and seven restaurants and bars.

Modern Room Amenities

The 398 Sonesta rooms include cable TV, private bathrooms, Wi-Fi, and 24-hour room service. Balconies offer city, pool, garden or sea views, while clover-patterned headboards and blue artwork add character to the conservative decor.

Multiple Dining Venues

Six onsite restaurants serve American cuisine, including a swim-up bar Akua with regular table seating. La Bodguita Café transforms into a lounge at night, while Q-Bar offers terrace views of the pool and coastline.

Pool and Recreation

The lagoon-style pool features tropical landscaping and loungers on a deck surrounded by gardens and palm trees. The Royal Sonesta San Juan provides a free games room for kids, open daily from 10:00-17:00.

Central City Location

Located 2.5 miles from the Puerto Rico Museum of Art, the hotel provides access to Old San Juan's colonial houses within a 15-minute drive. The Mall of San Juan offers shopping opportunities nearby.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Club King Room

Max:

2 persons

26 m²

Bed options:

1 King Size Bed

Pool view

Shower

Coffee machine

room details

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Ocean Room Mobility accessible

Max:

3 persons

24 m²

Bed options:

2 King Size Beds

Sea view

Shower

Coffee machine

room details

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Deluxe King Room

Max:

2 persons

24 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Carolina 6.0 mi

Airports

Luis Munoz Marin International (SJU) 3.0 mi

Fernando Luis Ribas Dominicci (SIG) 6.2 mi

Train

Sagrado Corazón 2.7 mi

Hato Rey 2.9 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Paid Wi-Fi

Parking

USD 25 per day

24-hour services

24-hour reception

24-hour security

Babysitting

General

No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed (limited amount or weight)
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Table tennis

Services

Valet parking
Room service
Housekeeping
Car rental
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Children's menu
Children's play area

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Beauty treatment

Room features

Air conditioning
Heating
Mini-bar
Terrace
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

5961 Isla Verde Avenue, Carolina, Puerto Rico, 00979

Map view

5961 Isla Verde Avenue, Carolina, Puerto Rico, 00979

City landmarks

Shopping Area

Isla Verde Mall

3200 ft

Beach

Isla Verde Beach

2900 ft

Puerto Rico

Playa Isla Verde

4900 ft

Store

Pueblo Supermarket at Isla Verde

2400 ft

Church

Our Lady of Sorrows Catholic Church

4800 ft

Behind the Ritz Carlton (pine grove beach)

WOW Surfing School

2400 ft

Synagogue

Chabad Lubavitch of Puerto Rico

2400 ft

Beach

Watersports 4U

2600 ft

Reserva Marina Arrecife de la Isla Verde

2700 ft

Night club

Club Brava and Ultra Lounge

2700 ft

Pine Grove Surfing Beach

3000 ft

Casinos

Casino del Sol at Courtyard Marriott

3600 ft

Beach

Vivo Beach Club

1.3 mi

Avenida Las Americas

Parque Dr. Jose Celso Barbosa

2.0 mi

Teodoro Moscoso Bridge

1.3 mi

Island

Isla Guachinanga

1.4 mi

Balneario Isla Verde

1.4 mi

Parque Isla Verde

1.4 mi

3-5 Calle Villa Internacional I

Punta Las Marias Skate Park

1.3 mi

Laguna San Jose

1.4 mi

Carolina Public Beach

1.5 mi

Beach

Playa Ocean Park

2.1 mi

2253 Calle Loiza

Plaza Loiza

1.7 mi

San JuanPuerto Rico

Ocean Park

2.1 mi

Beach

Balneario de Carolina

10.5 mi

Nearby

5869 Av. Isla Verde

Coral Beach Apartments

900 ft

6063 Ave Isla Verde El San Juan Resort & Casino

El San Juan Casino

1100 ft

Puerto Rico

Hobie Beach

1700 ft

El Alambique Beach

1800 ft

Beach

Playa Hobbie

1700 ft

Restaurants

SAK-I Asian Fusion

100 ft

5961 Isla Verde Ave. InterContinental Hotel

Mi Casita

400 ft

6150 Av. Plazoleta Isla Verde

Ciao Mediterranean

1100 ft

5961 Ave Isla Verde InterContinental San Juan Resort

Alambique Beach Lounge

1200 ft

5806 Calle Tartak Cond.Racquet Club Carolina PR

Marco's Pizza Isla Verde

300 ft

Plazoleta de Isla Verde Shopping #12

Cana by Juliana Gonzalez

1100 ft

6063 Ave Isla Verde El San Juan Hotel

Popeye's

1000 ft

Av. 65 de Infanteria

Yamato Sushi and Teppan-Yaki Restaurant

1100 ft

6063 Ave Isla Verde

Chili's Bar & Grill

800 ft

Avenida Isla Verde

Galeria Trattoria

900 ft

6063 Ave Isla Verde

Lupi's Mexican grill & sports cantina

1000 ft

6369 Ave Isla Verde

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

6.0

Location

8.2

Service

6.8

Dining

5.6

Melissa

United States of America, March 2025

7.0/10

I just returned from my stay at The Royal Sonesta San Juan, and while I appreciated its beachfront location and some of the staff's friendliness, there were definitely areas that fell short. The rooms were clean but felt outdated and the amenities didn’t live up to expectations. Overall, it was a mixed experience that could be improved significantly.

Rooms

6.0

The rooms were nice and clean, but they had a musty smell and felt a bit dated. I expected more for the price I paid.

Service

7.0

Service was friendly and helpful, but wait times were often too long, which can be frustrating during peak hours.

Location

9.0

The location is fantastic, right across from Isla Verde Beach and walking distance to local shops and restaurants, which made exploring easy.

Dining

5.0

While the hotel offered a variety of dining options, the breakfast buffet didn't feel worth the price, and some food items were overpriced compared to quality.

Facilities

6.0

The facilities included essentials like room service and housekeeping, but they didn't stand out much compared to other hotels I've stayed at.

David

United States of America, January 2025

5.4/10

My experience at The Royal Sonesta San Juan was a mixed bag. While I loved the upscale beach access and the helpful staff, I was disappointed by the bathroom's condition and the expensive dining options. The amenities were plentiful but could use some improvement.

Rooms

6.0

The room I stayed in had a nice pool and ocean view, but the bathroom showed signs of aging, with some low-quality fixtures that made it less appealing.

Service

7.0

Staff members were generally polite and attentive, especially at check-in, but I did have a few instances where I felt overlooked by some servers.

Location

9.0

The hotel's location is fantastic, being close to both the beach and local dining options, making it easy to explore the area.

Dining

5.0

Dining options at the hotel were convenient but quite pricey. I didn't find the value to be on par with the experience.

Facilities

8.0

The pool area was lovely and expansive, plus having beach access without extra fees was a nice bonus, though the pool closed early at night.

Gary

United States of America, January 2025

6.6/10

My stay at The Royal Sonesta San Juan had some highlights, especially the friendly staff and the beautiful beachfront. However, I encountered several issues, particularly with the cleanliness of the amenities and the condition of the room, which fell short for the price I paid. If you’re looking for a luxury experience, you might want to consider other options.

Rooms

5.0

The room I stayed in showed signs of aging, with some rust and peeling hardware in the bathroom. Although it was serviced daily and came with complimentary water, I was disappointed by the unclean AC unit and slight mold around it, which impacted my comfort.

Service

6.0

While some staff members were friendly and attentive, I faced issues with the wait staff who didn't seem adequately trained, causing delays in service during my meals. Overall, the level of service varied quite a bit.

Location

7.0

The location was perfect for quick access to the beach and local eateries, but if I wanted to explore further into San Juan, I felt a bit limited. It was a good spot if beach time was my only goal.

Dining

6.0

I really enjoyed the on-site restaurant, which offered fantastic food, but the service during my meals was consistently slower than expected. The quality was there, but the organization wasn’t.

Facilities

7.0

The pool and beach area were nice features of the hotel. Unfortunately, the pool closed too early for my liking, and some facilities like the hot tub could have used better maintenance to enhance the overall experience.

Danny

United States of America, November 2024

6.0/10

My stay at The Royal Sonesta San Juan was good, with a beautiful ocean view room and friendly staff. However, I did encounter issues with noise from neighboring rooms and the condition of the bathroom. Overall, I enjoyed the amenities and beach access, but the noise problem and some maintenance issues were drawbacks.

Rooms

7.0

I had a pool/oceanview room on the 6th floor. While the décor was charming and everything was clean, the thin walls meant I could hear too much from my neighbors, which was frustrating at night.

Service

9.0

The staff was incredibly helpful and friendly. From check-in to poolside service, they made my stay comfortable and ensured I had everything I needed.

Location

8.0

The hotel's location near the beach was perfect. Isla Verde beach is beautiful, but the waves can be a bit rough for young kids. There are also convenient dining options nearby, like a CVS and local restaurants.

Dining

7.0

I enjoyed breakfast at the beach bar, and I appreciated the fresh fruit-infused waters by the pool. It would be great to see some complimentary breakfast options in the future.

Facilities

8.0

The pool and beach areas were clean and well-maintained, with plenty of amenities like chairs and umbrellas. However, during peak times, it was hard to find a spot due to non-guests using the facilities.

John

United States of America, October 2024

5.6/10

I recently stayed at the Royal Sonesta in San Juan, and while the location and facilities are beautiful, the service fell short. The beach and pool areas are stunning, and the rooms have great views, but the customer service and room conditions were disappointing at times.

Rooms

6.0

My room, while having a great view, showed signs of wear and tear, with minor issues like cracked paint and a shower head that wasn't properly secured. Housekeeping wasn't consistent with cleanliness, leaving some unwashed cups and an unvacuumed carpet.

Service

5.0

The service here was inconsistent. Some staff were friendly and helpful, especially the head concierge, but many others were poorly trained and lacked welcoming manners. It was frustrating to have to initiate greetings, and requests sometimes felt ignored.

Location

8.0

Being only five minutes from the airport made getting there easy, plus it was close to local dining and shops. The beautiful beach right at the hotel was definitely a highlight of my stay.

Dining

5.0

The dining options on-site were somewhat limited and overpriced. I found the breakfast buffet to be underwhelming, and it was disappointing to experience delays and rudeness at the pool bar.

Facilities

7.0

The hotel had great facilities like a lovely pool and spa. The beach setup was nice, with towels and chairs provided. However, cleanliness around the pool area could definitely improve, as some tables were not attended to.